ISPs Working To Combat Outbound Spam
Spam sent from service providers’ own networks is a serious issue, according to a new report by Osterman Research and Commtouch.
”Service providers are starting to realize that dissatisfied customers, blacklisting and other problems caused by outbound spam are issues they cannot ignore,” said Michael Osterman, president and founder of Osterman Research.
“By eliminating spam originating from within their networks, service providers can reduce their costs while improving the service levels they offer their customers.”
More than three-quarters (78%) of service providers surveyed said it is important or extremely important to identify the senders of spam within their networks as part of an outbound spam solution.
Seventy-five percent said deploying an outbound spam solution will help them to improve their customer service.
The majority (80%) of email users surveyed believe that it is important or extremely important that their service providers actively ensure spam is not sent out from their networks.
“Based on the results of this research study and our discussions with service providers, many providers that have tried to prevent outbound spam using various techniques are still suffering from false positives and poor detection levels,” said Asaf Greiner, Commtouch’s vice president of products.
“The only way to effectively keep off of blacklists is to block outgoing spam while simultaneously targeting the sources of the problem – the spammer accounts, compromised accounts, and zombies.”